Recruitment
Apply below for jobs at Bongo's Bingo
Aug. 11, 2021
We’re Bongo’s Bingo - Winner of TimeOut’s Most Original Night Out Award! We are a bingo rave phenomenon taking the world by storm with an abundance of achievements both in the UK and worldwide. We’re a company with limitless vision, drive and ambition with no sign of us slowing down any time soon! At just 6 years old, our presence is known in 45 cities across 8 countries, providing up to 30 shows per week to over 1 million customers per year.
We are looking for someone to match our drive, ambition and bring new experience to take us to the next level! We are a company that doesn’t like to take life so seriously but live or working together to create incredible events.
CUSTOMER SERVICE ASSISTANT
We are looking for someone to match our drive, ambition and bring new experience to take us to the next level! We are a company that doesn’t like to take life so seriously but live for working together to create incredible events.
BENEFITS
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£22-23k subject to experience
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Flexible working hours with a 4 day working week being trialled
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Flexible remote and office based working
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MacBook Air
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Travel Opportunities
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Fun, outgoing and ambitious colleagues
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Guest list to in-house events and associated events
JOB OVERVIEW
We are looking for an experienced, self-motivated and enthusiastic Customer Service Assistant who would like to work within a busy events company. The role would require the right candidate to work in the office on Wednesday and Thursday and from home on Friday and Saturday. The chosen candidate will be working alongside our Customer Service Manager, dealing with general enquiries, compliments and complaints via email and across our social media channels. We are looking for someone to be a strong representation of the brand and uphold our high standard of communication with our customers.
Our Customer Service Assistant must be a ‘people person’ with excellent communication skills. You will also need good numeracy and literacy skills and basic IT skills. We would require you to be flexible to work occasional additional hours in line with operational needs.
RESPONSIBILITIES
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Communicating with customers via social media and private channels
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Dealing with a variety of incoming queries, providing consistent responses in line with our policies and procedures
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Responding to refund and transfer requests
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Assisting with guestlist and table reservation requests
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Assisting with ticket releases for upcoming shows
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Escalating any potential complaints to Customer Service Manager
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Ad hoc requests
ESSENTIALS
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Excellent verbal and written communication skills
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Grade C or above in English and Maths at GCSE
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Minimum 2 years customer service/support experience
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Friendly and approachable
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Patient and understanding
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Excellent problem-solving skills
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A high standard of organisational and administrative skills
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Ability to work under pressure and under time constraints
DESIRABLES
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Basic knowledge of Excel
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Experience working in an events company
To apply, please send your CV and cover letter to jobs@bongosbingo.co.uk by 23 September 6pm.
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