FREQUENTLY ASKED QUESTIONS

CORONAVIRUS

HOW IS THE CORONAVIRUS (COVID-19) AFFECTING MY EVENT? We want you all to know that your health and safety is always our first priority. Currently, we are planning two weeks at a time, so we have the agility to constantly assess the current Coronavirus situation and how this affects our events. If your event is postponed, we will send you an email to inform you as well as information regarding our new ticket credit system. All affected tickets will be credited to your account, allowing you to reschedule your tickets for a time that best suits you. If you have not received an email about your event being postponed, your event is currently going ahead as planned. As of now, the UK Government has not confirmed the cancellation of events, so on the advice of the Government we are working with our venues to take rigorous additional health and safety procedures. If you or anyone in your home have any symptoms of the novel Coronavirus (COVID-19), however mild, please follow the advice given by the Government in regards to self-isolation. We have been inundated with messages as a result of the Coronavirus outbreak and we are working our way through them as quickly as we can. We kindly ask you for your continued support and patience in what is an incredibly difficult time for our team and us as a company.
If your event has been postponed, your account will be credited with the same value of your tickets (including booking fee). This credit will be valid to spend on any UK event within 24 months of our shows being active. Customers with ticket credits will be given advanced access to all future UK events within this timeframe. We will be sending out information about new dates as soon as we can!
Don’t worry - all accounts are currently being updated! If your credits have not appeared within your account within 30 days of the cancelled show, please let us know and we’ll get to the bottom of it.
For any postponed events booked via the Bongo's Bingo website or app, credit for the same value of your booking will appear on your Bongo's Bingo account within 30 days of the postponement. Affected ticket holders will be given advanced access to future events for any Bongo's Bingo at any UK location. Credit can be used to purchase tickets to any UK Bongo’s Bingo show on a date of your choosing with 24 months of indoor shows restarting. Credit is non-transferable and cannot be exchanged for cash or drinks vouchers at your chosen show. We understand this may be frustrating for some of our customers, however in these extremely difficult times we have come up with this solution as a way of helping customers but also allowing us to continue as a business once this terrible situation has passed. This is by far the most scary situation we have ever faced, and we are depending on our customers to invest in our future so we can continue to entertain the nation for years to come.
Where possible, we are rebooking special guests from affected events so customers are able to reschedule and attend a like-for-like show. We will email information regarding our special guests as soon as we can.
In the event that a venue is reported as closed down, we’ll work closely with the venue on a potential reopening or with other venues in the location on a suitable alternative. Customers will be informed of any venue change prior to tickets becoming available for the town/city.
I'm afraid we aren't able to offer a refund or credit for customers who choose not to come or are unable to attend. Under the current advice from the government, unfortunately, we aren't able to offer a refund or credit in individual cases of illness/change in circumstances. This is normal practice for ticketed events and in line with our terms and conditions.
Due to the current Coronavirus pandemic, and the need to provide social distancing between groups, tickets are sold on a group basis based on government guidelines. Once social distancing measures have eased, we will return to selling individual tickets.
If you have credit that you’d like to split with people you know then check to see they have a Bongo’s Bingo account. Then get in touch via the Contact form or email info@bongosbingo.co.uk informing us of the amount you’d like to split and the email addresses of the accounts to receive the split.
If you and people you know would like to merge your credit so that it's on one account, then please use the Contact form or email info@bongosbingo.co.uk with the email addresses of the accounts you’d like the credit to be merged & specify which account should be the one to have the credit associated with it.

TABLE RESERVATIONS

We no longer take table reservations from customers. We do make exceptions for customers with special requirements. If you do have access or physical requirements please contact us through our contact page - *Please Note: for any requests of this nature, please contact us at least 7 days prior to the event your attending*. Our tables there to be claimed on a first come first serve basis. If you are coming as part of a large group or you would like to sit at the front, we suggest getting to the venue at 6pm
You will not be allowed into the venue early but you may bring decorations as long as they do not obstruct anyone’s view.

TICKETS

Tickets are released at least a month before the events take place. Join the mailing list via bongosbingo.co.uk/subscribe to find out about dates.
We don’t allow tickets to be pre-booked to give everyone a fair chance at buying tickets.
We can’t commit to individually informing people when tickets come on sale due to the vast amount of requests we get a day. Once tickets come on sale, we announce the new dates on Facebook. You can be alerted every time we post by hovering over the like button on our profile and selecting notifications.
We do not supply guestlist tickets to any customers who have been unable to get tickets through our own website.
No, refunds will only be issued if we cancel an event which you have bought a ticket for.

PRIZES

We can’t tell you or it would spoil the surprise.
If you would like to leave a prize at any of our venues you will need to pick this up within in 48 hours of the event taking place. It is your responsibility to arrange this with the venue and neither us or the venues will be liable for any loss or damage which may occur.

CONTACTING US

Before asking a question, please check the FAQ thoroughly! Although we love talking to you, there’s only 24 hours in the day so if these answers can help you that’s brilliant. If not, either email us through our contact form on the website or message us on Facebook. Although we do answer through our other social media pages, these are our main contact channels. Please note that any emails we receive where the question is already answered above will not get a response. Please do not email or ring any of the venues. Although they’ll try to help you as best they can, you’re best contacting us directly with your questions!
When on our homepage you can join the mailing list via the 'Sign In' section. Simply enter your name, email and the city you'd like to receive updates from.
damo@tandempr.co.uk
Please go to the Private Events page & fill out the form to request a private party. Note: Please do not contact this email regarding tickets or any other matter in relation to a public event. This is for private bookings of 200 people plus. For these enquiries please use our contact form. Any enquiries about group bookings for public events will not be responded to.

CONTACT US


Friends of Bongo's Bingo